Corporate

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Inside Sales Representative

The Inside Sales Representative will contribute to the mission of protecting our customers’ people, business, and time by delivering excellent service and accurate information. This position will collaborate with all levels of the organization to contribute to company growth. The Inside Sales Representative will build and maintain relationships with current and future customers to assist with their needs in a work zone for Traffic Control, Flagging, and Sign Install, as well as support their needs for Traffic Control equipment, rentals, and sales.

  • Coordinate traffic control set-ups for customers
  • Track and manage all projects in our ERP System
  • Contribute to the growth of the company and our Automated Flagger Assistance Devices (AFAD’s) utilization for customers
  • Assist with the growth of the Signs and Sales division with installs and/or signs/equipment sales
  • Participate in the continual improvement of the process, tracking, production, and billing of each project
  • Clear understanding of the sales funnel
  • Responsible for meeting with current and potential customers to grow and maintain a relationship
  • Build and maintain a book of business and generate leads for future growth
  • Track all customer contacts, and review invoices to ensure customer accounts are accurate
  • Ensure prompt, dependable & friendly customer service
  • Understanding of P&L and how that relates to the business
  • Meet or exceed a goal of $3,800,000 or more in total revenue for the year: traffic control equipment, rentals, and sales
  • Schedule/attend 1-2 appointments per day or over 350 per year
  • Attain 12-15 new orders per week with a goal of 1-3 large orders per month
  • Other duties and responsibilities as assignment.
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Inside Sales Representative

The Inside Sales Representative will contribute to the mission of protecting our customers’ people, business, and time by delivering excellent service and accurate information. This position will collaborate with all levels of the organization to contribute to company growth. The Inside Sales Representative will build and maintain relationships with current and future customers to assist with their needs in a work zone for Traffic Control, Flagging, and Sign Install, as well as support their needs for Traffic Control equipment, rentals, and sales.

  • Coordinate traffic control set-ups for customers
  • Track and manage all projects in our ERP System
  • Contribute to the growth of the company and our Automated Flagger Assistance Devices (AFAD’s) utilization for customers
  • Assist with the growth of the Signs and Sales division with installs and/or signs/equipment sales
  • Participate in the continual improvement of the process, tracking, production, and billing of each project
  • Clear understanding of the sales funnel
  • Responsible for meeting with current and potential customers to grow and maintain a relationship
  • Build and maintain a book of business and generate leads for future growth
  • Track all customer contacts, and review invoices to ensure customer accounts are accurate
  • Ensure prompt, dependable & friendly customer service
  • Understanding of P&L and how that relates to the business
  • Meet or exceed a goal of $3,800,000 or more in total revenue for the year: traffic control equipment, rentals, and sales
  • Schedule/attend 1-2 appointments per day or over 350 per year
  • Attain 12-15 new orders per week with a goal of 1-3 large orders per month
  • Other duties and responsibilities as assignment.
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Customer Relations Account Specialist

As the Customer Relations Account Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people, and time. This role will focus on accurate and timely invoicing to our customers. This position is also responsible for ensuring all payments are received within the defined terms. The Customer Relations Associate is responsible for collaboration across all levels to achieve departmental and organizational goals.

  • Enter high volumes of data into the various systems timely and accurately for billing purposes
  • Adjust and handle billing discrepancies and rejections timely and accurately
  • Validate, verify, and compare contract agreements as needed
  • Provide excellent customer service and provide customers with a positive experience
  • Support the team in securing timely payments from customers
  • Act as a resource for other functions within AWP
  • Answer phones and respond to inquiries using a professional and courteous demeanor
  • Provide general office support and peer training as requested
  • Comply with all AWP policies, procedures, and safety requirements
  • Perform other duties and special projects as assigned
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Customer Relations Supervisor

The Customer Relations Supervisor will be responsible for leading the mission of protecting our customers, people, business, and time. This role will manage and assign workloads and oversee customer onboarding, invoicing, and assist with account resolution to ensure timely payments. The Customer Relations Supervisor is responsible for collaboration across all levels to achieve departmental and organizational goals.

RESPONSIBILITIES

  • Supervise select members of the Customer Relations Team to ensure timely and accurate invoicing and payment within terms
  • Ensure staff is meeting production goals while remaining compliant with company standards and performing the essential functions of their position
  • Provide training on systems and processes as requested
  • Investigate and resolve customer issues
  • Provide excellent customer service to internal and external customers
  • Effectively communicate with internal management when necessary to accelerate the billing and collection processes
  • Monitor and maintain key assigned accounts and resolve day-to-day issues
  • Conduct performance evaluations for their team according to organization guidelines
  • Perform other duties and/or special projects as assigned
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HR Recruiter

As a member of our recruiting team, you will play a critical role in leading the recruitment efforts in  both our established and emerging markets.  Using good judgment and leveraging company best practices, you will manage high volume recruitment requests across multiple locations. The ability to interact with applicants and hiring leaders in a fast-paced changing environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient with a high level of professionalism is crucial to this role.

Responsibilities:

  • Source candidates using a variety of methods
  • Screen candidates by reviewing resumes, job applications, and performing candidate interviews
  • Build and manage candidate relationships
  • Own your path to promotion
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Estimator

Seeking an Estimator that will contribute to the mission of protecting our customers’ people, business, and time by delivering excellent service and accurate information. This position will collaborate with all levels of the origination to clearly understand the projects and requirements needed to achieve deadlines. The Estimator will work with team members to deliver precise and accurate bids for assigned projects.

  • Understand projects and all requirements.
  • Analyze all available information to compile into a proposal estimate.
  • Attend external pre-bid meetings to determine the scope of work.
  • Determine key variables for cost and other estimates.
  • Complete proposals including bid documents, determine the project’s scope, and evaluate special conditions affecting the proposal (including site conditions, access, personnel, and equipment needs).
  • Review and clarify proposals and negotiate projects.
  • Prepare estimates based on time, labor requirements, equipment costs, and specifications.
  • Create and submit estimate reports or bids to appropriate persons (project managers, clients, bidding competitions, etc.)
  • Obtain and track offers and quotes by subcontractors or vendors.
  • Prepare preliminary schedules for all successfully awarded projects.
  • Manage multiple projects estimates simultaneously.
  • Contact current and potential customers in a sales capacity.
  • Involved in peer mentoring and on-the-job training.

Other duties and/or special projects

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Accounting Manager

The Accounting Manager position is a key management role and will manage all financial activities of the West Division while reporting directly to the Regional Controller – West Division.

The role will have primary responsibility for managing and controlling the accounting and cash-related activities of the company. This will include leadership of the monthly close process, creating and implementing policies and procedures to identify, resolve and document accounting issues, and creating procedures to make the close and reporting processes more efficient and accurate.  The ideal candidate will want to roll up their sleeves and dive into day-to-day issues, as well as participate as a value-added partner to business operations and analytics teams.

RESPONSIBILITIES

  • Ensure the timely and accurate completion of month-end, quarter-end, and year-end financial close process and financial reporting processes.
  • Ensure all financial transactions are completed accurately, occur in accordance with management’s authorization, and are timely and accurately recorded in the company’s accounting systems.
  • Ensure adherence to the company’s accounting policies, and that the policies and financial statements are compliant with GAAP and any other regulatory requirements.
  • Partner with FP&A for the monthly review of financial results
  • Assist in the annual business planning and budgeting process
  • Active involvement in ERP system implementation
  • Adjust and maintain a detailed accounting system as required
  • Analyze financial data including costing, pricing, and efficiency
  • Compile documentation and analysis relative to production/service costs
  • Oversee the regional accounting group (2 accountants)
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Field Supervisor

POSITION SUMMARY

The Field Supervisor will uphold the core values of Ownership, Trust, and Teamwork. This position will have a passion for safety and leading teams. The Field Supervisor will support our EHS initiatives that protect employees, customers, and assets allowing all our team members to return home safely every day. This role is instrumental in achieving success through hard work, integrity, and developing yourself and others.  

RESPONSIBILITIES

  • Direct leadership/supervision for 20+ protectors (field based crews)
  • Support the Area Manager and General Manager in managing and executing company initiatives
  • Collaborate daily with all Area Staff, with a goal of Continuous Improvement in all functional areas of the business
  • Maintain Field (80%) and Office (20%) Responsibilities
  • Ensure safety, quality, training, employee engagement, and retention standards are met
  • Protect the company’s team members, customers, and assets against losses, injuries, and accidents through enforcement of safe work practices
  • Coach, Motivate, Develop assigned team of protectors
  • Develop relationships with new and existing customers to achieve goals and new business opportunities
  • Perform job site and vehicle inspections, attend pre-bid meetings, meet with clients, and work in the field with the team as needed
  • Address customer service issues are promptly and efficiently while providing the highest level of customer service
  • Assist in preparing daily schedules
  • Monitor daily employee issues including payroll, timekeeping, benefits, time off requests, customer issues, and training requirements
  • Facilitate teambuilding efforts and regular communications with team members
  • Engage and support the training of new and current employees to reduce turnover, promote efficiency and reduce labor costs
  • Obtain ATSSA and state-specific certifications
  • Become a subject matter expert in work zone setup/design and professional flagging
  • Other duties as assigned 
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Field Supervisor

POSITION SUMMARY

The Field Supervisor will uphold the core values of Ownership, Trust, and Teamwork. This position will have a passion for safety and leading teams. The Field Supervisor will support our EHS initiatives that protect employees, customers, and assets allowing all our team members to return home safely every day. This role is instrumental in achieving success through hard work, integrity, and developing yourself and others.  

RESPONSIBILITIES

  • Direct leadership/supervision for 20+ protectors (field based crews)
  • Support the Area Manager and General Manager in managing and executing company initiatives
  • Collaborate daily with all Area Staff, with a goal of Continuous Improvement in all functional areas of the business
  • Maintain Field (80%) and Office (20%) Responsibilities
  • Ensure safety, quality, training, employee engagement, and retention standards are met
  • Protect the company’s team members, customers, and assets against losses, injuries, and accidents through enforcement of safe work practices
  • Coach, Motivate, Develop assigned team of protectors
  • Develop relationships with new and existing customers to achieve goals and new business opportunities
  • Perform job site and vehicle inspections, attend pre-bid meetings, meet with clients, and work in the field with the team as needed
  • Address customer service issues are promptly and efficiently while providing the highest level of customer service
  • Assist in preparing daily schedules
  • Monitor daily employee issues including payroll, timekeeping, benefits, time off requests, customer issues, and training requirements
  • Facilitate teambuilding efforts and regular communications with team members
  • Engage and support the training of new and current employees to reduce turnover, promote efficiency and reduce labor costs
  • Obtain ATSSA and state-specific certifications
  • Become a subject matter expert in work zone setup/design and professional flagging
  • Other duties as assigned 
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Estimator

The Estimator at Trafficade/AWP Safety will build quality relationships to secure profitable business partners to support the business unit. Responsibilities include reviewing and clarification of proposals, negotiating projects, completing estimates including bid documents, determining the project’s scope, and evaluating special conditions affecting the proposal. This role will collaborate with the Operations Department to ensure the accuracy of quotes as well as prospecting for business opportunities.

  • Building estimates for clients through direct requests from our customers, CSR’s, planners, or anyone involved with our daily operations that requests an estimate.
  • Produce estimates, track, and manage the estimates in TCR.
  • Track all estimates with our clients to determine the close ratio of completed estimates.
  • Ensure that estimates are being completed in compliance with each city’s requirement and allowed set-up approvals.
  • Continual process improvement, tracking, production and billing of estimates to support the sales efforts for Trafficade/AWP safety.
  • Collaborate with management on strategic estimating and growth initiatives for the estimating department.
  • Analyze all available information to compile into a proposal estimate.
  • Attending external pre-bid meetings to determine the scope of work.
  • Determine key variables for cost and other estimates.
  • Complete estimates including bid documents, determining the project’s scope, and evaluating special conditions affecting the proposal (including site conditions, access, personnel, and equipment needs)
  • Review and clarify proposals and negotiate projects.
  • Prepare estimates based on time, labor requirements, equipment costs, and specifications.
  • Create and submit estimate reports or bids to appropriate people (project managers, clients, bidding competitions, etc.)
  • Obtain and track offers and quotes from subcontractors or vendors.
  • Prepare preliminary schedules for all successfully awarded projects.
  • Manage multiple projects estimates simultaneously.
  • Develop relationships with current and potential customers in a sale capacity. (Mainly calls)
  • Involved in peer engagement, mentoring and on-the-job training.
  • Verify the customer quote and work with the Operations Team to ensure the customer is provided with a quote.
  • Gain technical knowledge required for all aspects of traffic control, and Trafficade/AWP Safety products to present to client.
  • Compliance with all aspects of traffic control as governed by standards of local, state, and federal agencies.
  • Develop traffic control plans.
  • Attend regular customer lunches to build and maintain the relationship.
  • Perform other functions as necessary or as assigned.
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Retail Associate

SUMMARY:

This position is responsible for supporting the day-to-day branch operations in the Product Store. This position is an active, hands-on role requiring contact with vendors, customers, operations, field locations, and corporate departments.  Preferred experience in retail sales, safety products, safety concepts, utility and/or the construction industry is a plus.

ESSENTIAL FUNCTIONS

  • Support sales team by creating a pleasant shopping environment for our guests.
  • Process point-of-sales transactions accurately and efficiently.
  • Greet Customers as they walk through the door and assist in aisles.
  • Be able to stand on your feet for 8-10 hours a day and lift a minimum of 25 lbs. consistently.
  • Assist customers by escorting them to merchandise.
  • Provide outstanding customer service.
  • Complete transactions by processing purchase orders, cash, and credit cards.
  • Notify management of potential security issues.
  • Assist with inventory and stocking merchandise.
  • Work with team members to keep the sales floor clean and organized.
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Area Manager

The Area Manager will provide leadership and implementation of core values and our overall mission of protecting our customers’ people, business, and time. This position will be responsible for the safety, management, and ongoing growth of the company, by leading safety initiatives to protect employees, customers, and assets. Managing, supervising, and supporting the growth and development of the team is a key component of this role. The management team at AWP is instrumental in achieving success and verifying customer needs are being met at the highest level of satisfaction through safety, P&L management, team building, recruitment strategies, and promoting ongoing relationships with both internal and external clients.

  • Strategic planning and implementation of strategies to create and maintain safe work practices
  • Protect the company’s employees, customers, and assets against losses, injuries, and accidents through the enforcement of safe work practices
  • Ensure safety compliance by Company, Local, State, and Federal regulations as it relates to the Site
  • Prevent accidents and other safety exposures by investigating, identifying causes, and developing preventative measures and practices
  • Maintain traffic control, safety, and supervisor credentials
  • Facilitate safety and committee meetings
  • Responsible for overseeing P&L, Fleet, Safety, Equipment Inventory, and Customer Interactions
  • Ability to understand and adhere to a collective bargaining agreement (if applicable)
  • Solidify AWP’s presence in the service area and identify potential opportunities for growth
  • Ensure customer service issues are addressed promptly and efficiently while providing the highest level of customer service.
  • Responsible for tracking and auditing the usage of assets, employees, and time for projects
  • Utilize Site and organization data for workforce forecasting to predict staffing needs
  • Participate in the recruiting and hiring strategies in conjunction with Human Resources
  • Develop and support the growth of 3-5 direct supervisors
  • Manage a staff of 75-150 field employees – territories could cover several hundred square miles, often a large portion of the whole state (some overnight travel likely)
  • Engage and invest in the training of new and current employees to reduce turnover, promote efficiency, and reduce labor costs
  • Foster team building through leadership practices and regular communication strategies
  • Become a subject matter expert in work zone setup/design and professional flagging
  • Conduct Site new hire orientation and ongoing training
  • Manage daily employee issues including payroll, timekeeping, benefits, time off requests, scheduling, and customer issues
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