Customer Relations Account Specialist (Corporate)

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ABOUT AWP

Based in Northeast Ohio, Area Wide Protective (AWP), is a rapidly growing national safety services provider. AWP is America’s Traffic Control Leader, representing nearly every major public utility: electric, gas and telecommunications.

Area Wide Protective has been the leading provider and innovator of traffic control solutions since our inception in 1993. Our main goal is to improve processes by continually establishing best practices for productivity and cost-effectiveness. Driving added value to our customers through the talented execution of our employees and the pursuit to provide extraordinary service for our customers is what has built our company and its national reputation for integrity.

AWP CORE VALUES

  • Customer Focused – Deliver on our commitments each and every time
  • Focused on Growth – Promote and encourage creative solutions
  • We Value our Employees – Develop our skills to excel at everything we do
  • Commitment to Safety and Quality – Have a passion for excellence
  • Sense of Urgency – Demonstrate enormous energy and the ability to motivate others

POSITION SUMMARY

As the Customer Relations Account Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people and time. This role will focus on (1) invoicing customers timely and accurately and (2) ensuring payments are received within the defined terms. This role is responsible for collaboration across all levels to achieve departmental and organizational goals.

RESPONSIBILITIES

  • Invoice assigned customers timely and accurately
  • Address billing questions and discrepancies timely
  • Verify invoice procedures and validate customer contracts
  • Ensure payments for assigned customers are received within terms by managing their open Accounts Receivables.
  • Communicate with internal and/or external customers
  • Collaborate with the Field to complete tasks in a timely manner
  • Act as a resource for other functions within AWP
  • Provide training and support as requested
  • Establish and maintain effective and cooperative working relationships with customers
  • Perform other duties and/or special projects as assigned

QUALIFICATIONS/EDUCATION

  • A high school diploma or GED required
  • 2-4 years AR/Billing experience preferred
  • Strong customer service skills
  • Basic knowledge of accounting principles and terminology; strong math skills
  • Excellent verbal and written communication
  • Intense focus on accuracy and attention to detail; organized
  • Problem-solving skills
  • Critical thinking skills
  • Demonstrate a high degree of accuracy and attention to detail
  • Excellent organizational skills
  • Outgoing & assertive personality – not afraid to approach individuals
  • Proficiency with Microsoft Office Suite Products (Excel, Word)
  • Experience with Microsoft Dynamics GP and Salesforce software preferred

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The employee must be able to successfully handle the physical demands of this position, which include the following:

  • Hours of operation are M-F, 8 a.m.- 5 p.m.
  • 40-hour workweek
  • Primarily sedentary or working at a desk
  • Occasionally lift and move 10 -25 pounds
  • While performing duties of this job, the employee is regularly required to talk or hear
  • Proficient literacy
  • The employee frequently is required to stand, walk, or reach with hands and arms

Area Wide Protective (AWP) is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.