Operations Manager (FM – Waco)

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Area Wide Protective has been the leading provider and innovator of traffic control solutions since its inception in 1993. Our main goal is to improve processes by continually establishing best practices for productivity and cost-effectiveness. Driving added value to our customers through the talented execution of our employees and the pursuit to provide extraordinary service for our customers is what has built our company and its national reputation for integrity.

AWP CORE VALUES

  • Customer Focused – Deliver on our commitments each and every time
  • Focused on Growth – Promote and encourage creative solutions
  • We Value our Employees – Develop our skills to excel at everything we do
  • Commitment to Safety and Quality – Have a passion for excellence
  • Sense of Urgency – Demonstrate enormous energy and the ability to motivate others

POSITION SUMMARY

The Area Operations Manager will provide leadership and implementation of core values and our overall mission of protecting our customers’ people, business, and time. This position will be responsible for the management and ongoing development of employees within its area Facilities.

The Area Operations Manager will lead safety initiatives by protecting employees, customers, and assets while also supervising and managing safe work environments and verifying customer needs are being met at the highest level of satisfaction. The management team at AWP is instrumental in achieving success through teambuilding, recruitment strategies, and promoting ongoing relationships with both internal and external clients.

RESPONSIBILITIES

  • Strategic planning and implementing of strategies to create and maintain safe work practices
  • Manage a staff of 20-40 employees in each Facility
  • Ensure safety compliance in accordance with Company, Local, State and Federal regulations as it relates to the Facility
  • Protect the company’s employees, customers, and assets against losses, injuries, and accidents through enforcement of safe work practices
  • Foster team building through leadership practices and regular communication strategies
  • Utilize Facility and organization data for workforce forecasting to predict staffing needs
  • Prevent accidents and other safety exposures by investigating, identifying causes, and developing preventative measures and practices
  • Become a subject matter expert in work zone setup/design and professional flagging
  • Maintain traffic control, safety, and supervisor credentials
  • Participate in the recruiting and hiring strategies in conjunction with Human Resources
  • Conduct Facility new hire orientation and ongoing training
  • Facilitate safety and committee meetings
  • Responsible for tracking and auditing the usage of assets, employees, and time for projects
  • Ensure customer service issues are addressed promptly and efficiently while providing the highest level of customer service.
  • Solidify AWP’s presence in the service area and identify potential opportunities for growth
  • Engage and invest in the training of new and current employees to reduce turnover, promote efficiency, and reduce labor costs.
  • Manage daily employee issues including payroll, timekeeping, benefits, time off requests, scheduling, and customer issues
  • Ability to understand and adhere to a collective bargaining agreement (if applicable)
  • Other duties as assigned

QUALIFICATIONS/EDUCATION

  • Associate or bachelor’s degree preferred
  • 5-10 years management experience required
  • Strong leadership with excellent communication and coaching skills
  • Excellent motivation and organizational skills
  • Intermediate computer skills including Microsoft Office products and customer relationship management systems
  • Experience managing P&L
  • Process Improvement – Lean Manufacturing/Six Sigma
  • Experience in Business Development – top & bottom line
  • Significant experience developing high performing teams
  • Proactive approach of brand development
  • Building strong customer relationships
  • Ability to develop and execute business plans
  • Must adhere to and promote safe workplace practices
  • Must maintain a current, valid driver’s license and a clean driving record void of suspension or revocation

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The employee must be able to successfully handle the physical demands of this position, which include the following:

  • Expect 40+ hour work week, occasional weekends, and holidays
  • Hours of operation may vary based on staffing needs and workload
  • Time will be split between field and office environments
  • The position may work in outside conditions that include inclement weather, not limited to heat, cold, humidity, and exposure to dust and asphalt
  • Occasional exposure to fumes or airborne particles, moving vehicles, and occasionally exposed to a variety of extreme conditions at construction job sites
  • Noise level in the work environment and job sites can be loud
  • Position may lift or carry objects up to 50 pounds
  • If necessary, in the field, stand for long periods of time and performs strenuous physical labor under adverse field conditions; employee lifts, pushes, pulls, or carries objects

AWP is an Equal Opportunity Employer (EOE). Minorities, women, veterans, and individuals with disabilities are encouraged to apply. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.