Assistant Operations Manager (AFM Austin)

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ABOUT AWP

Based in Northeast Ohio, Area Wide Protective (AWP), is a rapidly growing national safety services provider committed to protecting our customers’ people, business, and time. AWP is America’s Traffic Control Leader, representing nearly every major public utility: electric, gas and telecommunications.

 

Founded in 1981, Area Wide Protective, Inc. (AWP) has grown into North America’s leading provider of professional traffic management and protection services. The company’s capabilities include work zone flagging, design and engineering for transportation management plans, equipment sales, rental and 24/7 support. AWP employs 6,500 team members across 27 U.S. states and four Canadian provinces.

AWP CORE VALUES 

  • Customer Focused – Deliver on our commitments each and every time 
  • Focused on Growth – Promote and encourage creative solutions 
  • We Value our Employees – Develop our skills to excel at everything we do 
  • Commitment to Safety and Quality – Have a passion for excellence 
  • Sense of Urgency – Demonstrate enormous energy and the ability to motivate others 
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POSITION SUMMARY 

 

As the Assistant Operations Manager, this role will uphold the core values and overall mission of protecting our customers’ people, business, and time. This position will have a passion for excellence, safety, and compliant operations. The Assistant Facility Manager will support safety initiatives that protect employees, customers, and assets while also supervising and managing safe work environments. The management team at AWP is instrumental in achieving success through teambuilding, employee engagement, recruiting strategies, and promoting ongoing relationships. 

RESPONSIBILITIES 

  • Provide assistance to the Operations Manager in managing a staff of 20 or more employees 
  • Assist in preparing daily schedules, including validations.
  • Assist with daily employee issues including payroll, timekeeping, benefits, time off requests, customer issues, and training requirement 
  • Coach and counsel employees on policies and procedures  
  • Ensure safety compliance with state-specific guidelines and other regulatory agencies as it relates to the office 
  • Protect the company’s employees, customers, and assets against losses, injuries, and accidents through enforcement of safe work practices 
  • Collaborate with project planning and implementation of safe work environments and traffic patterns in conjunction with business partners 
  • Develop relationships with internal and external customers to achieve goals and new business opportunities 
  • Provide prevention measures to reduce accidents and other safety exposures by investigating, identifying causes, and developing preventative measures and practices 
  • Obtain ATSSA and state-specific certifications 
  • Participate in the recruiting and hiring process in collaboration with Human Resources 
  • Provide assistance in teambuilding efforts and regular communications with team members 
  • Assist with facilitating safety and committee meetings  
  • Perform work inspections and regulatory audits 
  • Engage and interact with new and existing employees to ensure safe and compliant work zones 
  • Ensure customer service issues are addressed promptly and efficiently while providing the highest level of customer service 
  • Solidify AWP’s presence in the service area and identify potential opportunities for growth 
  • Engage and support the training of new and current employees in an effort to reduce turnover, promote efficiency and reduce labor costs 
  • Ability to understand and adhere to a collective bargaining agreement (if applicable) 
  • Become a subject matter expert in work zone setup/design and professional flagging 
  • Other duties as assigned 

QUALIFICATIONS/EDUCATION 

  • High School Diploma or GED completion 
  • 2 or 4-year degree in a business-related field a plus 
  • 1-2 years management experience of 20+ individuals  
  • Excellent verbal and nonverbal communication skills 
  • Take initiative to build work relationships  
  • Contributes to the engagement and ongoing development of AWP employees 
  • Intermediate computer skills including Microsoft Office products and customer relationship management systems 
  • Must adhere to and promote safe workplace practices 
  • Valid Driver’s License void of suspension or revocation 

 

WORK ENVIRONMENT AND PHYSICAL DEMANDS 

The employee must be able to successfully handle the physical demands of this position, which include the following: 

  • Hours of operation may vary based on staffing needs and workload 
  • Typical workweek may be in excess of 40 hours 
  • Majority of time will be in an office setting 
  • The position may work in outside conditions that include inclement weather, not limited to heat, cold, humidity, and exposure to dust and asphalt 
  • Occasional exposure to fumes or airborne particles, moving vehicles, and occasionally exposed to a variety of extreme conditions at construction job sites 
  • Noise level in the work environment and job sites can be loud  
  • Position may lift or carry objects up to 50 pounds  
  • If necessary, in the field, stand for long periods of time and perform strenuous physical labor under adverse field conditions; employee lifts, pushes, pulls, or carries objects  

Area Wide Protective (AWP) is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.