Customer Relations Account Specialist (Corporate)

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ABOUT AWP 

AWP is North America’s leading traffic control specialist. Our team of 6,500 professionals help secure 2,000 work zones every day – ensuring customer crews, drivers and our own teams get home safely. We protect those who operate, maintain and upgrade infrastructure in the energy, broadband and transportation sectors, and provide traffic control for major events like the Boston Marathon. 

 

Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and quality, and a sense of urgency.  

 

POSITION SUMMARY 

As the Customer Relations Account Specialist, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people, and time. This role will focus on accurate and timely invoicing to our customers. This position is also responsible for ensuring all payments are received within the defined terms. The Customer Relations Account Specialist is responsible for collaboration across all levels to achieve departmental and organizational goals.  

 

RESPONSIBILITIES 

  • Invoice assigned customers timely and accurately  
  • Address billing questions and discrepancies timely 
  • Verify invoice procedures and validate customer contracts  
  • Ensure payments for assigned customers are received within terms by managing their open Accounts Receivables.  
  • Communicate with internal and/or external customers  
  • Collaborate with the Field to complete tasks in a timely manner 
  • Act as a resource for other functions within AWP  
  • Provide training and support as requested 
  • Establish and maintain effective and cooperative working relationships with customers 
  • Perform other duties and/or special projects as assigned 

 

QUALIFICATIONS/EDUCATION 

  • High school diploma or GED required 
  • 1-3 years AR/Billing experience preferred 
  • Strong customer service skills 
  • Basic knowledge of accounting principles and terminology; strong math skills 
  • Excellent verbal and written communication  
  • Intense focus on accuracy and attention to detail; organized 
  • Problem-solving skills 
  • Critical thinking skills  
  • Demonstrate a high degree of accuracy and attention to detail 
  • Excellent organizational skills 
  • Outgoing & assertive personality – not afraid to approach individuals 
  • Proficiency with Microsoft Office Suite Products (Excel, Word) 
  • Experience with Microsoft Great Plains and Salesforce software preferred 

 

WORK ENVIRONMENT AND PHYSICAL DEMANDS 

The employee must be able to successfully handle the physical demands of this position, which include the following: 

  • Hours of operation are M-F, 8 a.m.- 5 p.m. 
  • 40-hour workweek  
  • Primarily sedentary or working at a desk 
  • Occasionally lift and move 10 -25 pounds  
  • While performing duties of this job, the employee is regularly required to talk or hear  
  • Proficient literacy 
  • The employee frequently is required to stand, walk, or reach with hands and arms 

 

Area Wide Protective (AWP) is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.