Operations Manager (Dispatch) – Statewide

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POSITION SUMMARY

Respond to inbound calls, dispatch technicians to work sites, follow up with customers after work is complete to ensure job satisfaction

RESPONSIBILITIES

  • Schedule and dispatch workers, work crews, equipment, or service vehicles to appropriate locations according to customer requests, specifications, job, or needs
  • Manage and conduct weekly safety tailgate meetings
  • Relay work orders, messages, and information to or from work crews, supervisors, and field inspectors.
  • Confer with customers or supervising personnel to address questions, problems, and requests for service or equipment
  • Determine types or amounts of equipment, vehicles, materials, or personnel required according to work orders or specifications
  • Record and maintain files and records of customer requests, work or services performed, charges, expenses, inventory, and other dispatch information
  • Report hiring needs and all employee issues to Branch Manager
  • Prepare daily work tickets and run schedules and using tracking log form to account for tickets
  • Receive work tickets and verify against the track log to ensure we have received all that were issued
  • Monitor equipment locations and utilization to coordinate service and schedules
  • Arrange for necessary repairs to restore service and schedules
  • Manage the up keeping of the yard and storage
  • Conduct and fill out weekly jobsite visit form
  • Safety Captain for branch

REQUIREMENTS/EDUCATION

  • Construction background of at least 5 years
  • Knowledge of traffic control and safety devices
  • Supervisor Traffic Control Training Certification
  • Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local and state requirements
  • Assist with estimating or customers in the branch
  • Assist with branch inventory organization, tracking, and record keeping
  • Assist with any other sales related tasks as needed

SKILLS/QUALIFICATIONS

  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents
  • Speaking — Talking to others to convey information effectively
  • Time Management — Managing one's own time and the time of others
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems with the business profitability in mind
  • Monitoring/Instructing performance of you, other individuals, or organizations to make improvements or take corrective action. Teaching others how to do something
  • Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments.

A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbent(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an "at will" relationship.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to stand, sit, and walk. The employee must occasionally lift and/or move up to fifteen pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

Traffic Solutions Corp., d.b.a. Statewide Safety Systems complies with all laws prohibiting discrimination against employees and applicants based on race, color, religion, sex, age, national origin, citizenship status, disability, genetic information, veteran status, or other protected classifications under applicable law. Traffic Solutions Corp., d.b.a. Statewide Safety Systems complies with all federal government contracting laws and is committed to providing equal employment opportunities for qualified employees and applicants, such as women, minorities, persons with disabilities and certain groups of veterans. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, and training, working conditions, compensation and benefits. Traffic Solutions Corp., d.b.a. Statewide Safety Systems policies and practices reflect our commitment to nondiscrimination in all areas of employment, including contracting opportunities for vendors and suppliers.