Customer Relations Account Specialist

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POSITION SUMMARY

As the Customer Relations Associate, this role is responsible for delivering excellence in service and contributing to the mission of protecting businesses, people and time. This role will focus on accurate and timely invoicing to our customers. This position is also responsible for ensuring all payments are received within the defined terms. The Customer Relations Associate is responsible for collaboration across all levels to achieve departmental and organizational goals.

RESPONSIBILITIES

  • Enter high volumes of data into the various systems timely and accurately for billing purposes
  • Make adjustments and handle billing discrepancies and rejections timely and accurately
  •  Validate, verify and compare contract agreements as needed
  • Provide excellent customer service and provide customers with a positive experience
  • Support the team in securing timely payments from customers
  • Act as a resource for other functions within AWP
  • Answer phones and respond to inquiries using a professional and courteous demeanor
  • Provide general office support and peer training as requested
  • Comply with all AWP policies, procedures and safety requirements
  • Perform other duties and special projects as assigned

QUALIFICATIONS/EDUCATION

  • High school diploma or GED required
  • 3-5 years AR/Billing experience preferred
  • Strong customer service skills
  • Basic knowledge of accounting principles and terminology; strong math skills
  • Excellent verbal and written communication
  • Intense focus on accuracy and attention to detail; organized
  • Problem-solving skills
  • Critical thinking skills
  • Demonstrate high degree of accuracy and attention to detail
  • Excellent organizational skills
  • Outgoing & assertive personality – not afraid to approach individuals
  • Proficiency with Microsoft Office Suite Products (Excel, Word)
  • Experience with Microsoft Great Plains and Salesforce software preferred

WORK ENVIRONMENT AND PHYSICAL DEMANDS

  • Employee must be able to successfully handle the physical demands of this position, which include the following:
  • Hours of operation are M-F, 8 a.m.- 5 p.m.
  • 40-hour work week Primarily sedentary or working at a desk
  • Occasionally lift and move 10 -25 pounds
  • While performing duties of this job, the employee is regularly required to talk or hear
  •  Proficient literacy
  • The employee frequently is required to stand, walk, or reach with hands and arms

Area Wide Protective (AWP) is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.