Customer Support Center – Tuesday-Saturday (2pm-10pm)

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ABOUT AWP

AWP is North America’s leading traffic control specialist. Our team of 6,500 professionals help secure 2,000 work zones every day – ensuring customer crews, drivers and our own teams get home safely. We protect those who operate, maintain and upgrade infrastructure in the energy, broadband and transportation sectors, and provide traffic control for major events like the Boston Marathon.

Since our founding in 1981, we have served customers through the talent of extraordinary team members committed to customer focus, growth, valuing each other, safety and quality, and a sense of urgency.

POSITION SUMMARY

The Customer Service Representative will coordinate schedules, organize meetings, and prepare information for management staff. This position will support and uphold AWP’s overall mission and core values of protecting our customers’ people, business, and time. This role provides customer service to multiple individuals both inside and outside the organization. Collaboration, teamwork, and communication are important to effectively complete tasks and meet deadlines.

RESPONSIBILITIES

  • Manage phone and email volume received through the Support Center
  • Identify customer issue(s) and provide solutions and/or alternatives
  • Engage both internal and external customers to help build sustainable relationship and promote company growth
  • Maintain detailed records/notes from all forms of communication to ensure proper recordkeeping
  • Remain current on procedures and processes followed by Protectors to better understand customer needs
  • Attain personal and team qualitative and quantitative metrics
  • Other duties as assigned

QUALIFICATIONS/EDUCATION

  • High School Diploma or GED
  • Exceptional interpersonal communication skills; pleasant speaking voice
  • One (1) year experience in an administrative or customer service role preferred
  • Prioritize tasks and manage priority shifts throughout the day
  • Excellent nonverbal communication skills
  • Detail-oriented and organized
  • Proficient with Microsoft Office products (Excel, Word, PowerPoint)

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The employee must be able to successfully handle the physical demands of this position, which include the following:

  • Shift: 6am – 2 pm- Tuesday-Saturday
  • This facility is open 24 hours a day, 365 days a year
  • Varying shifts, as well as holiday coverage, may be required
  • Primarily sedentary or working at a desk
  • Occasionally lift and move 10 -25 pounds
  • While performing duties of this job, the employee is regularly required to talk or hear
  • The employee frequently is required to stand, walk, or reach with hands and arms

BENEFITS

  • Competitive Compensation
  • Medical, Vision, Dental after 30 days
  • 401K after 90 days
  •  PTO
  • Corporate paid holidays

Area Wide Protective (AWP) is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.