Customer Service Rep (Sales) Statewide/AWP

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POSITION SUMMARY

The Customer Service Representative will contribute to the mission of protecting our customers’ people, business, and time by delivering excellent service and accurate information. This position will collaborate with all levels of the organization to contribute to company growth. The Customer Service Representative will build and maintain relationships with current and future customers to assist with their needs in a work zone for Traffic Control, Flagging, and Sign Install, as well as support their needs for Traffic Control equipment, rentals, and sales.

 

RESPONSIBILITIES

·      Coordinate traffic control set-ups for customers

·      Track and manage all projects in our ERP System

·      Contribute to the growth of the company and our Automated Flagger Assistance Devices (AFAD’s) utilization for customers

·      Assist with the growth of the Signs and Sales division with installs and/or signs/equipment sales

·      Participate in the continual improvement of the process, tracking, production, and billing of each project

·      Clear understanding of the sales funnel

·      Responsible for meeting with current and potential customers to grow and maintain a relationship

·      Build and maintain a book of business and generate leads for future growth

·      Track all customer contacts, and review invoices to ensure customer accounts are accurate

·      Ensure prompt, dependable & friendly customer service

·      Understanding of P&L and how that relates to the business

·      Meet or exceed a goal of $3,800,000 or more in total revenue for the year: traffic control equipment, rentals, and sales

·      Schedule/attend 1-2 appointments per day or over 350 per year

·      Attain 12-15 new orders per week with a goal of 1-3 large orders per month

·      Other duties and responsibilities as assigned

 

QUALIFICATIONS/EDUCATION

·      High School Diploma or GED required

·      3+ years of experience with both inside and outside sales preferred

·      Organized with an intense focus on accuracy and attention to detail

·      Problem-solving skills and critical thinking skills

·      Excellent verbal and written communication skills as well as meticulous attention to detail

·      Ability to develop, foster, and manage customer relationships

·      Proficient with Microsoft Office Suite Products (Excel, Word).

·      Excellent problem-solving skills and creativity

·      Multitasker with attention to detail

·      Ability to work alone and with a team

·      Drive to learn new skills and aspirations to move up in the future

 

 

 

 

WORK ENVIRONMENT AND PHYSICAL DEMANDS

The employee must be able to successfully handle the physical demands of this position, which include the following:

 

·      Hours of operation are typically 8 a.m.- 5 p.m., M-F

·      40 + hour workweek

·      Primarily 80% out in the field and 20% in the office

·      Occasionally lift and move 10 -25 pounds

·      Proficient literacy

·      The employee frequently is required to stand, walk, or reach with hands and arms

 

Statewide, a company of Area Wide Protective (AWP) is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.