Billing and Collections Manager



The Billing and Collection Manager will be responsible to develop an extraordinary relationship with our valued customers. The individual will take the lead to resolve any questions and disputes that may arise and will create a path to resolve past due balances by creating and implementing improvement process plans. This position requires a high level of research and dispute resolution skills. This position requires the ability to lead a team in an effective manner to maximize cash flow and oversee day-to-day processes. 


  • Leads the collections staff in the handling of customers to ensure the proper DSO (Days Sales Outstanding) levels are realized based on given credits terms
  • Assist and manage new customers onboarding and pricing changes with the Sales department
  • Review customer receivables, make outgoing collection calls, and coordinate payment resolution
  • Resolves disputes and negotiates settlements, while maintaining a positive relationship
  • Determine appropriate collection strategy for the individual customers
  • Facilitate the reduction of delinquent accounts
  • Provide excellent customer service to external and internal customers
  • Oversees the gathering and analysis of the financial information on potential new customers to assess credit risk liability and limit the risk of bad debt
  • Gives guidance and recommendations to the team when considering amounts to be written-off; works with appropriate departments to obtain approval and maximize cash flow
  • Responsible to create the bad debt accrual for the month-end close
  • Responsible to create the Revenue accrual following the guidelines of ASC 606
  • Coordinate monthly meetings with the corporate Customer relations manager and the corporate lawyer to review AR aging
  • Prepares month-end reports of key performance indicators of collections staff as well as month-end closing materials; prepares explanations and variance analysis on balances
  • Responsible for training, coaching, and development of highly efficient teams
  • Identify and implement process and system improvements/enhancements in billing to drive system automation
  • Ensures internal controls procedures and policies are executed to protect the company assets and comply with SOX controls
  • Other duties and /or special projects assigned



  • Bachelor’s Degree in Business, Finance, or accounting is preferred
  • Previous experience as supervisor or manager
  • Experience in Billing and Collection is required in a fast-paced environment
  • Proven ability to perform strategic planning and priority setting for a billing department
  • Organized with an intense focus on accuracy and attention to detail
  • Problem-solving skills and critical thinking skills
  • Excellent written and verbal communications skills with the ability to interact effectively with all levels of management, employees, and clients
  • Proficient with Microsoft Office Products, especially with Excel: Queries, complex formulas, etc.
  • Experience with TCR and Sage
  • Skills and ability to direct manage a group of 4 or more EE.
  • Coordinate and execute multiple tasks within established deadlines
  • Driven to improve processes
  • A leader capable of developing a team



The employee must be able to successfully handle the physical demands of this position, which include the following:? 

  • Hours of operation may vary based on staffing needs and workload 
  • The majority of the time will be spent in an office setting 
  • Position may lift or carry objects up to 20 pounds  



  • Strong leadership with an ability to motivate and inspire direct reports to deliver the results desired
  • Must possess good communication skills
  • Must be able to work on multiple tasks and deadlines
  • Must be able to work in a fast-paced environments
  • Must be self-motivated
  • Must be able to work in a team environment
  • Must possess strong excel skills
  • Be accurate and pride to meet the month-end close deadlines
  • Be detail oriented / analytical
  • Be organized
  • Problem-solving skills



Trafficade, a company of Area Wide Protective (AWP) is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.