Dispatcher- Trafficade- Phoenix

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POSITION SUMMARY 

The Dispatcher will demonstrate commitment to achieving the organization's goals and objectives

by coordinating and managing the drivers’ schedules to ensure equipment is picked up and delivered in a timely manner. Performing multiple tasks effectively with a focus on timeliness and responsiveness, high levels of diplomacy, sound judgment, and discretion when dealing with customers and other department staff.

 

RESPONSIBILITIES 

  • Provide the highest level of customer service and satisfaction
  • Communicate and interact with customers as well as internal team members to ensure proper order status, delivery arrangements, and service
  • Receive any incoming customer service calls
  • Schedule and coordinate all service calls
  • Monitor drivers throughout the day via the dispatch system
  • Create the next-day driver schedule ensuring customer needs are met
  • Add new customer jobs and tickets to the computer system (TCR)
  • Conduct job service checks for jobs that have been out for 30 days or more
  • Ensure proper equipment is on the ticket by customer’s request
  • Interact and communicate in a professional and effective manner with all levels of employees, management, vendors, customers, and external partners
  • Perform other functions as necessary or as assigned

 

QUALIFICATIONS/EDUCATION 

  • High School Diploma or Equivalent
  • 1.5-2 years of traffic control experience is required
  • Strong leadership skills to ensure drivers’ compliance with direction and assignments
  • Basic understanding of the geographical area and mapping programs to facilitate efficient routing
  • Proficient with or able to quickly learn dispatch and record-keeping systems
  • Ability to work independently with little instruction and adapt to change at a fast pace and under pressure
  • High integrity and a strong work concept
  • Ability to perform multiple tasks effectively with a focus on timeliness and responsiveness.
  • High degree of energy, self-motivation, and flexibility  
  • Proven ability to work collaboratively with others
  • Excellent communication and time management skills
  • Strong work ethic with a professional, positive attitude

WORK ENVIRONMENT AND PHYSICAL DEMANDS 

The employee must be able to successfully handle the physical demands of this position, which include the following:? 

  • Continuously sit, stand and/or walk
  • Frequently talk, hear, and use hands
  • Feel the attributes of objects, grasp, push, pull, and reach with arms or hands
  • Occasionally lift 50-75 pounds 

 Benefits: Competitive Compensation, Medical, Vision, Dental after 30 days, 401K after 90 days, PTO, and Corporate paid holidays.

Trafficade, a company of Area Wide Protective (AWP) is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.