We “are as good as the company we keep.” This is true in many fashions, but from our perspective, it is you – our customers, who help make us a great company. Your suggestions, your business needs, your pain points, and recognition of great work help propel AWP forward. Your input helps guide our decisions in our business operations, our service offerings, and our innovations.
We recognize that long surveys can be inconvenient, and therefore overlooked. That is why we have introduced a simple survey that allows you to grade us on every email interaction you have with our Support Center and our Billing Department.
You are given the opportunity to rate your experience with our AWP teammates as very happy, happy, unhappy, or very unhappy. You will be given a chance to provide helpful details that will allow us to address the situation and resolve your issue if you are at all dissatisfied. If you are happy, you are given an opportunity to provide a brief testimony that allows us to recognize our team members for a job well done. You do not have to leave any additional details if you choose not to. The surveys are anonymous unless you choose to disclose your name.
Watch for these opportunities to provide us with insight into your experience as an AWP customer. This allows us to stay ahead of the curve and provide you with a great customer experience each and every time we provide a scheduling and billing service for you.
We sincerely appreciate you entrusting us to supply your traffic control needs.